Client Service Manager

  • Post Date : 18/09/2023
  • Salary: $0.00 - $0.00
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Job Detail

  • Job ID 231304

Job Description

Founded in April 2018 and headquartered in Zug, SEBA Bank is a pioneer in the financial industry providing a seamless, secure and easy-to-use bridge between digital and traditional assets. As a smart bank SEBA Bank offers a fully universal suite of regulated banking services in the emerging digital economy. In August 2019, SEBA Bank received a Swiss banking and securities dealer licence – the first time a reputed, regulatory authority such as FINMA has granted a licence to a financial services provider with a core capability in digital assets. The broad, vertically integrated spectrum of services combined with the highest security standards, make SEBA Bank’s value proposition unique – this is why Banque de France selected SEBA Bank to test the integration of Central Bank Digital Currency (CBDC). CVVC Global Report and CB Insights names SEBA Bank as Top 50 Companies within the blockchain ecosystem.

We are bringing a new financial services paradigm to the blockchain and finance economy. In scope of our growth plans we are looking for a Client Service Manager to join our Client Management team. In this role you will be working reporting to our Head Client Management.


In this function you will be responsible for the following: 

  • Support Senior Client Managers across segments (institutional, professional private, EAM and corporate clients)
  • Answer and coordinate phone, email and website requests from prospects and clients
  • Coordinate and plan marketing materials, sales activities and events
  • Prepare and conduct client onboardings (KYC, due diligence, client documentation service implementation)
  • Identify opportunities and help develop the client book
  • Coordinate with other business lines to ensure prime client experience and viability of relationships
  • Leverage existing accounts by developing and executing proactive, creative and ongoing initiatives
  • Push boundaries of the current offering to develop the business
  • Continuous self-education in finance as well as the field of Blockchain technology and digital assets


For you to become part of SEBA’s journey, we require the following set of experience:

  • Bachelor degree level education, ideally in Banking & Finance 
  • High positive energy and drive to refine and improve the way things are done, can-do and hands-on mindset
  • Experience in account management or junior RM role
  • Reliable and precise work ethic
  • Strong communication, relationship building and stakeholder engagement skills
  • Knowhow of Blockchain and digital asset markets
  • Strong desire to achieve great
  • Team- and Cause-first attitude
  • Strong analytical skills
  • Great verbal & written communication skills in English and German, any additional language a plus


Join our skilled team of SEBAnkians and together redefine finance.

We owe our exponential growth to our innovative and collaborate team spirit and talented workforce. Every voice counts as we are always committed to learning from diverse perspectives and backgrounds because our people make the difference at SEBA Bank. Regardless of your age, gender, belief, and background, at SEBA EVERYONE (E) is welcome!

We very much look  forward to receiving your full application and hearing about your motivation to become a SEBAnkian  (CV, Motivation Letter, Reference Letters and Diplomas).

Required skills

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