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Spot Customer Services

Remote @Binance in Customer Support
  • Post Date : 05/09/2022
  • Apply Before : 05/10/2022
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Job Detail

  • Job ID 221489
  • Working Hours Full-time

Job Description

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

  • Build and maintain an efficient 24*7 L2 CS support process
  • Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business
  • High responsibility in continuous improvement in service quality and efficiency
  • Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team
  • Analyse service ticket data, and follow possible maintenance for system-level improvement
  • Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • Monitor risk/operations alert and resolve issues related to daily operations.

Requirements

  • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
  • Excellent customer service and communication skills
  • Fluent in both English and Chinese
  • Ability to work in both a team environment and autonomously
  • Demonstrate a high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
  • Strong passion to provide support to customers.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
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