Business Function

DBS Institutional Banking Group provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. 

Responsibilities

• Oversee and manage SME Digital Channels to ensure channel efficacy, uptime and drive commercialization of the digital channels to ensure uplift in acquisition & revenue.
• Define and strategize digital channel roadmap across both onboarding and lending.
• Define & prioritize user requirements for strategic initiatives or enhancements.
• Play a governance role in ensuring regionalization of design, functionalities with regional stakeholders, including users, technology, UIUX designers.
• Actively partner with strategic project team during the project phase to ensure timely delivery of initiatives and enhancements which includes user story grooming, UAT & live verification.
• Provide regular, structured reporting and status updates to all impacted stakeholders and senior management, highlighting any key risks or issues.
• Prior experience as a digital channel owner for lending and onboarding products is strongly preferred.

Requirements

• Preferable to have minimum of 7-12 year work experience in Digital Channel Management.
• Market and business knowledge in SME Banking, familiarization with SME customer needs and internal business processes for lending and account opening is preferred.
• Strong stakeholder management and communication skills, proven track record in managing stakeholders.
• Able to adapt quickly and work in a fast-paced environment, and systematically breakdown complex issues into well-structured solutions that are thought through end to end.
• Highly meticulous, detailed and logical in thought processes and clear and articulate communication skills, strong process improvement and strategic thinking skills.
• Good understanding of the Digital & SME competitor landscape particularly in areas relating to onboarding and lending is preferred.
• Awareness of Project management tools and methodologies like AGILE, JIRA, Confluence.
• Able to work independently and as part of a team squad, and be extremely organized with strong time management skills.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.